Salon FAQ's

How do I book an appointment?

There are often many questions we need to ask to determine the proper service and timing. Please call the salon at 519-542-7576 to book any appointments or for any other questions or concerns.

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What is your cancellation policy?

We require 24 hours cancellation or rescheduling notice before your scheduled appointment. If we do not receive 24 hours cancellation notice and this is a continuing occurrence, we may charge you 50% of the cost of your scheduled service in order to compensate the service providers.

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Is a blow-dry included in the cost of a haircut?
Yes, as well as a wash & scalp massage.

 

Should I arrive early for my appointment?
We do ask that you arrive at least 5 minutes early for your appointment. This helps to ensure that you receive all the time you have scheduled for your service. Should you arrive late for your service, we may not be able to complete your full service.

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What kind of colour do you use?
For colour services, we use La Biosthetique colour. The La Biosthetique hair colour is 92% naturally derived and has the lowest amount of ammonia content compared to any other colour product on the market. 
We also carry the La Biosthetique hair care, skincare, scalp care and makeup products from France.

 

Do we offer hair extensions?
Yes, we do.
Before booking, you must come in for an extension consultation with a recommended extension technician to establish what you would like to have done, how long it will take, and the cost. 

 

What product lines do you carry?
Halo offers Sarnia-Lambton's largest selection of professional haircare, and at BUY ONE GET ONE HALF PRICE!*
Halo Proudly carries the following product lines...
La Biosthetique, L'ANZA, Design Me, Milkshake, Olaplex, Moroccanoil, Goldwell, KMS, AG, Schwarzkopf, Unite, Color Wow, Nioxin, Reuzel, American Crew, Paul Mitchell, Biolage, Sudzz, Joico, Redken, L'Oreal Professional, Pureology, Paul Brown, and much more. 
*Some exclusions may apply

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Do you guarantee your products and services?
Yes, we guarantee our products and services 100%. If you are unsatisfied with your salon service, we guarantee a complimentary redo if you call within 14 days of your initial service. We then book you in for a redo with your stylist. However, if you have changed your mind about your haircut style or colour originally requested and agreed upon, then we would book you in for another chargeable hair service. We cannot guarantee colour services from fading if you do not use professional haircare products due to the fact that non-professional hair products have the potential to strip your hair colour. This is why our stylists will always recommend a professional salon haircare product because it will help preserve your colour. 
For hair products, we do guarantee satisfaction. You may return them for store credit or exchange within 2 weeks of original purchase, and the bottle must be half full or more. 
Hot tools (hair straighteners, curling irons, blow dryers) are guaranteed at Halo for return or exchange within 30 days of purchase. After 30 days, your hot tool is only eligible for a warranty-related exchange for the full year from the date of purchase.

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Is colour safe for pregnancy?
Colour will be fine if you are pregnant; however, if you feel uncomfortable with it, we do suggest that you have highlights done instead of a solid colour. This is because a solid colour is applied directly to your scalp, and highlights are foiled into the hair away from the scalp. We do use La Biosthetique colour, which is 92% naturally derived and has the lowest amount of ammonia content compared to any other colour product on the market. However, if you are at all uncomfortable, we recommend speaking with your family doctor before scheduling an appointment.